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Strategic Plan |
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The vision of the Division of Information Resources and Technology is to be the leader in providing information, access to resources, and development of services to enhance and support the learning experience through the employment of technology for California State University, San Bernardino.
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CALIFORNIA STATE UNIVERISTY, SAN BERNARDINO
INFORMATION RESOURCES AND TECHNOLOGY
STRATEGIC PLAN 2006/2007 MID-YEAR JANUARY 2007
The vision of the Division of Information Resources and Technology is to be the leader in providing information, access to resources, and development of services to enhance and support the learning experience through the employment of technology for California State University, San Bernardino.
January 2007
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INFORMATION RESOURCES AND TECHNOLOGY
STRATEGIC PLAN 2006/2007 MID-YEAR JANUARY 2007
Goal One
Enhance the learning process by providing information and the technology
to support the creation, application, and exchange of knowledge.
OBJECTIVE 1.1
Ensure that access to information and technological resources meets the learning needs of the campus and the community.
a. Sustain and develop additional funding sources for the Assistive Computing Resource Center’s (ACRC) self-supporting status. Person Responsible: Mike Ross Time Frame: March 2007 Status: In progress (1.1)
Between 2005 and 2006, ACM's ACRC took great strides toward self-sustainability with assistive technology outreach to Inland Empire recipients. In particular, Department of Rehabilitation client base grew from 67 to 175, a 261% increase. Revenues grew from $35,470 to $145,128, representing a 414% increase.
b. Provide and support student, faculty and staff secure and reliable access, any time and any where, to critical campus electronic resources such as email communication, course content web pages, portals and applications. Person Responsible: Ramiro DiazGranados, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.2)
DCHS supports the installation of anti-virus software for the Housing Students, Faculty and Staff. DCHS supports the infrastructure of the Blackboard system, which provides Faculty and Students with on-line courses.
c. Support, enhance and inform campus constituents on wireless capabilities provided on campus. Person Responsible: Owen Owens, Javier Torner Time Frame: On-going Status: In progress (2.5)
TNS is increasing the number of access points accross the campus. TNS is adding as customers request new locations for wireless or as new grants and classroom teachings take advanage of wireless. We are increasing the density of devices to provide better coverage.
d. Expand wireless printing solutions to open labs on the campus. Person Responsible: Mike Ross, Owen Owens Time Frame: June 2007 Status:
Currently working with the Cross Cultural Center to install an open lab in the Student Union which will include wireless printing capability. (2.5)
OBJECTIVE 1.2
Collaborate with the campus community to address competency and awareness needs for students, faculty, and staff on information technology.
a. Technology training. Person Responsible: Ramiro DiazGranados? , Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.5)
DCHS acquired Meeting Maker training modules for faculty and staff. DCHS continues to train the campus staff in our HEAT software system.
Professional Development offers a comprehensive training program that is strategically aligned with campus supported software. Training information is disseminated to the campus in the following ways: Campus email listserv, catalogs and brochures, and the ACM/Professional Development web site. As of this year the Professional Development Coordinator has been on the agenda to speak at several college and department meetings including being part of the "new employee orientation" offered through HR. Professional
Development is also scheduled to participate in the next faculty orientation.
ACM/Professional Development and the Student Technology Support Center collaborate on applicable training development and resources for continuity of most training materials and practices. The departments are developing workshops to train student assistants to better serve the student population.
TNS is having open forums to discuss issues the campus community may have.
b. Information Security Awareness. Person Responsible: Ramiro DiazGranados, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.5)
c. Course Management Application training. Person Responsible: Ramiro DiazGranados, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.5)
Course content - Professional Development offers Blackboard training three times a quarter and has recently developed comprehensive online tutorials for Blackboard, which should be ready by January 31, 2007. Student user tutorials have been created as well and are currently being tested for usability.
d. Enterprise Application Training. Person Responsible: Ramiro DiazGranados, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.5)
At the next TNS open forum, email spam will be discussed, also a demonstration on how filters can reduce spam in you inbox.
OBJECTIVE 1.3
Enhance and enrich teaching and curricular development through technological applications.
a. Engage the academic community in the design/redesign of curricular offerings (web-based instruction—Blackboard) and other instructional delivery methods to address the diverse learning needs of students. Person Responsible: Mike Ross Time Frame: On-going Status: In progress (1.1)
b. Pursue a long-range plan for upgrading and maintaining smart classrooms. Person Responsible: Lorraine Frost, Mike Ross Time Frame: June 2007 Status: In progress (1.3)
A three-five year plan to upgrade/maintenance SMART classrooms is currently being drafted. Draft completion: February 2007.
c. Work with Academic Affairs to determine a long term strategy to support Specialty Centers software licenses. Person Responsible: Lorraine Frost Time Frame: May 2007 Status: In progress
In collaboration with the Technology Advisory Council (TAC), Institutional Research will be engaged to develop a follow on survey, similar to the baseline survey, that was conducted by the Speciality Software subcommittee of TAC. VP Frost also established an MOU with the dean of BPA to ensure costs for Compustat and CRSP were shared between IRT and BPA. Funding for the software licenses were also centralized at the divisional level.
d. Explore the possibility of using digital radio frequency for dissemination of campus information. Person Responsible: Mike Ross Time Frame: June 2007 Status: Currently in the process a search for a frequency.
e. Produce video programming for broadcasting cable television networks. Person Responsible: Mike Ross Time Frame: June 2007 Status:
In collaboration with the Communication Studies Department, ACM is producing four minute news segments to be aired on Charter Cable. ACM also produces "In the Public Interest," a weekly program aired on local Channel 3.
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Goal Two
Provide a reliable and integrated technological infrastructure, which promotes
a welcoming and safe intellectual, social, and physical environment.
OBJECTIVE 2.1
Design, implement, and maintain a technological infrastructure to ensure reliable, 24x7 access to information.
a. Continue to work with the CSU system wide working groups, such as, ITAC (Information Technology advisory Counsel), NTA (Network and Technology Alliance), STA (Systems Technology Alliance), ISO, DAT (Directors of Academic Technology) and CMS and other relevant working groups. Person Responsible: Ramiro DiazGranados, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.4)
DCHS Director is a member of the STA group. DCHS supports the campus community with reliable 24x7 services. TNS: Director is a member of the NTA group.
b. Work with CENIC to monitor and manage our connection to the statewide network. Person Responsible: Owen Owens Time Frame: On-going Status: In progress (2.4)
TNS works with Cenic to ensure that our connection is working properly. TNS is working with Cenic on a second and faster connection to Cenic. It is scheduled to be completed this summer.
c. Rollout Common Management System (CMS) 8.9 HR for Foundation Human Resources. Person Responsible: Charlie Tabbut Time Frame: January 2007 Status: On Target-FAO ISIR Processing with pre-go live 3, January Foundation HCM rollout (2.4)
d. Manage and coordinate multiple CMS implementations/upgrade projects in support of Human Resource (HR), Finance and Student Administration (SA), Self Service for Faculty Staff Students; Data warehouse. Person Responsible: Charlie Tabbut. Time Frame: October 2008 Status: In progress (2.4)
e. In collaboration with Capital Planning, Design & Construction, Academic Affairs, Faculty Representatives and Student Affairs, develop, install, and implement the telecommunications and video infrastructure for new buildings. Person Responsible: Owen Owens, Mike Ross Time Frame: On-going Status: In progress (2.4, 2.5)
ACM's current projects: Biology Renovation: In the process of purchasing media equipment for 13 rooms. Completion of installation is set for March 30, 2007. Classes begin April 1, 2007.
Student Recreation Sport Center: In the process audio installation (Jan. 2007).
Coordinating conference room media installation. Project completion: February 22, 2007.
College of Education: Continue to consult with COE and CPDC on media related issues.
Physical Sciences Renovation: Building construction delayed in Spring 07. Currently renovating Yasuda classroom to replace PS-10. Remove media equipment for PS during Spring 07.
Performing Arts Feasibility Study: Submitted media infrastructure & equipment recommendations.
Coussoulis Arena TV/Video infrastructure: Ten camera locations within the Arena have been identified. Currently fiber and electrical are being installed in those locations.
TNS works with CPDC in the design of the telecommunications wiring both within the building and between buildings and the MDF. We advise where and when we can to insure that the user needs are met. We work with CPDC to get dial tone to new buildings for fire marshal inspections.
f. Support the development of a wiring Telecommunications Master Plan for the campus in conjunction with Administration & Finance. Support Administration & Finance efforts in the Asset Management. Person Responsible: Owen Owens Time Frame: On-going Status: In progress (2.4, 2.5)
We have supported the idea of a wiring telecommunications master plan. We have made suggestions as to vedors to develop the plan and have volunteered to take part and shared various idea with CPDC. TNS is looking forward to this being completed.
g. Decommission of the IBM mainframe and peripherals by December 2008. Person Responsible: Ramiro DiazGranados? , Charlie Tabbut Time Frame: December 2008 Status: In progress (2.4, 2.5)
DCHS/ACS are working together on the P.S scheduled to stop processing migrated jobs. DCHS implemented the new SOTE's process, with new hardware and software, wich replaced the old SETE's process in the IBM mainframe. DCHS continues to implement new jobs in Control-M for the P.S Finacial application, these jobs replaces the ones in the IBM mainframe.
h. Continue evaluation of solutions to protect campus information resources from malicious attacks.. Person Responsible: Owen Owens, Javier Torner Time Frame: On-going Status: In progress (2.4, 2.5)
TNS had a repersentitive on the COs security group evalulating new security devices that may become part of ITRP2.
i. Define Help Desk Service Levels of Understanding (SLU) and publish on Data Center & Helpdesk Services (DCHS) web site. Person Responsible: Ramiro DiazGranados? Time Frame: December 2007 Status: In progress (2.5)
The CSU Helpdesk Conference will be used to define SLU's at the campuses level, if this is not possible, DCHS will define it's own.
j. Explore dissemination of on-line music and video offerings through CENIC contracts. Person Responsible: Ramiro DiazGranados? , Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: June 2007 Status: In progress (2.5)
k. Develop a Change Management culture to address IRT business processes. Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Owen Owens, Mike Ross, Javier Torner Time Frame: June 2007 Status: In progress (2.5)
l. Explore a campus strategy in managing the growth maintenance and replacement of campus servers, their space and environmental requirements. Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.4, 2.5)
DCHS is researching the possibility of acquiring servers with the capacity to provided services to the campus using Virtual Machines.
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OBJECTIVE 2.2
Expand and improve IRT services and products to meet stated goals and objectives of the campus.
a. Engage the Technology Advisory Committee (TAC) for recommendations, endorsement and support of technology strategic decisions. Person Responsible: Lorraine Frost Time Frame: On-going Status: In progress (2.4)
b. Develop a plan to increase the number of staff, physical space, and other resources allocated to the Division of IRT to meet the needs of a student population of 25,000 FTE. Person Responsible: Lorraine Frost. Time Frame: June 2007. Status: In progress. (2.2, 2.4)
c. Implement an orientation session, in conjunction with HR, to introduce new and existing technical staff to the services and products of the division. Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: June 2007 Status: In progress (2.2, 2.4)
Professional Development offers a comprehensive training program that is strategically aligned with campus supported software. Training information is disseminated to the campus in the following ways: Campus email listserv, catalogs and brochures, and the ACM/Professional Development web site. As of this year the Professional Development Coordinator has been on the agenda to speak at several college and department meetings including being part of the "new employee orientation" offered through HR. Professional Development is also scheduled to participate in the next faculty orientation.
d. Explore the scope of Identity and Access Management to support provision and de-provisioning of campus services. Person Responsible: Ramiro DiazGranados, Lorraine Frost, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: January 2007
Campus email policy rollout, initiated provisioning of e-mail accounts for new Applicant for Fall-2007 Status: In progress
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OBJECTIVE 2.3
Develop plans and policies that will enable CSUSB/IRT to effectively implement the technological needs of the campus community.
a. In collaboration with TAC and ATAC, implement, review and track progress toward the CSUSB Technology Strategic Plan. Person Responsible: Lorraine Frost Time Frame: On-going Status: In progress (2.5.3)
b. In collaboration with Academic Affairs, coordinate efforts to support distance learning initiatives. Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Mike Ross Time Frame: On-going Status: In progress (2.5)
DCHS supports the infrastructure of the Blackboard system, which provides Faculty and Students with on-line courses. ACM is Currently working with Academic Affairs to put the following online: Masters in Criminal Justice, Golf 101, Economics 311 and Music.
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OBJECTIVE 2.4
Explore revenue enhancements and cost sharing alternatives to meet user demands.
a. Develop and implement a new funding structure for the telecommunications and network infrastructure services to the campus. Person Responsible: Lorraine Frost, Owen Owens Time Frame: May 2007 Status: In progress (2.5.3)
Is in progress. TNS hopes to give the 1st presentation to VPC on Feb 5.
c. Identify and document services provided to non-state entities, and use this information to develop possible cost recovery and/or fee-for-services (Refer to EO 874). Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner, Aminia Clark Time Frame: On-going Status: In progress (2.5.3)
ACM is in the process of drafting a report on services provided to non-state entities. Draft completion: February 2007.
d. Develop a plan to implement cost recovery for providing support services to the campus departments. Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.5.3)
DCHS renewed the MOU with Housing. DCHS re-instated the MOU for the NCATE project with COE. DCHS signed MOU with the COE for the Intern Grant project.
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OBJECTIVE 2.5
Develop a plan to safeguard the University's information assets and communications infrastructure.
a. Maintain, update and integrate the information technology BCP/DRP with the campuses disaster recovery plan. Person Responsible: Aminia Clark Time Frame: On-going Status: In progress (2.5)
b. Identify resources to develop a campus wide risk assessment methodology to be used by campus departments to protect the University from unauthorized use of data and equipment. Person Responsible: Javier Torner Time Frame: June 2007 Status: In progress (2.5)
c. Continue the interaction with Southern California HSIs to identify information security areas for possible collaborations and partnerships. Person Responsible: Lorraine Frost, Javier Torner Time Frame: September 2007 Status: In progress (2.5, 3.2)
d. Develop and recommend to the Administrative Council, comprehensive information and network security policies and procedures that will assist in protecting the University from intentional or unintentional security breaches; implement and communicate those policies and procedures campus wide upon approval by the Administrative Council. Person Responsible: Javier Torner Time Frame: On going Status: In progress (2.5)
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Goal Three
Develop and support partnerships that will provide additional resources and/or
leverage existing resources in support of the University's mission.
OBJECTIVE 3.1
Maintain current partnerships and develop new partnerships with academic, civic, governmental, and corporate partners to further the goals and objectives of IRT and CSUSB.
a. Increase and establish fund-raising and partnership initiatives (grants, philanthropy) related to information/technology. Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (2.4.7)
b. Continue fundraising activities for the expansion of ACRC in support of students with disabilities. Person Responsible: Mike Ross Time Frame: On-going Status: In progress (1.1, 2.5, 3.2)
Between 2005 and 2006, ACM's ACRC took great strides toward self-sustainability with assistive technology outreach to Inland Empire recipients. In particular, Department of Rehabilitation client base grew from 67 to 175, a 261% increase. Revenues grew from $35,470 to $145,128, representing a 414% increase.
c. Develop a plan to identify, prioritize and cultivate prospective donors (ACRC, Secure IT and Technology Day). Person Responsible: Aminia Clark, Lorraine Frost Time Frame: June 2007 Status: In progress (2.4.7)
d. Continue to develop the five-year fundraising plan for IRT with short- and long-term goals and objectives, by year. Person Responsible: Aminia Clark Time Frame: June 2007 Status: In progress (2.4.7)
e. Support the development of academic distance learning programs through collaborative initiatives. Person Responsible: Ramiro DiazGranados? , Lorraine Frost, Owen Owens, Mike Ross, Charlie Tabbut, Javier Torner Time Frame: On-going Status: In progress (1.2, 3.2)
ACM is currently working with Academic Affairs to put the following online: Masters in Criminal Justice, Golf 101, Economics 311 and Music.
f. Continue to explore funding opportunities to expand the model of collaboration for information security to 30 HSIs in Southern California. Person Responsible: Lorraine Frost, Javier Torner Time Frame: February 2007 Status: In progress. (3.2)
g. Plan, coordinate and conduct the fifth Secure IT Conference in collaboration with the CSUs, College of Extended Learning and the Community Colleges. Person Responsible: Monica Alejandre, Aminia Clark, Lorraine Frost, Javier Torner Time Frame: April 2007
Status: In progress
OBJECTIVE 3.2
Market CSUSB IRT products and services to the campus and surrounding community.
a. Develop public relations communications (IRT Facts, donor opportunities, etc.) that will provide information about IRT and its products and services to the campus community and prospects. Person Responsible: Aminia Clark Time Frame: Spring 2007 Status: In progress (2.3, 3.2)
c. Better publicize IRT staff achievements and projects division-wide and campus-wide. Person Responsible: Lorraine Frost Time Frame: On-going Status: In progress (2.1, 3.2)
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